At Luxeviibe, we believe in the quality of our products and want you to feel good about shopping with us. This Warranty Policy tells you what your rights are and what we have to do if a product is defective.
What is covered by the warranty
There is a 30-day limited warranty on all Luxeviibe products that starts on the day they are delivered.
The warranty covers problems with the materials or workmanship that happen during production.
What is Covered
Seams or stitching that aren't right
Zippers, buttons, or closures that don't work because of problems with the way they were made
Defects in the fabric that were there when it was delivered
What Isn't Covered
This warranty doesn't cover:
Normal wear and tear
Damage done by using something wrong, an accident, or not taking care of it properly (like washing it outside of the care instructions)
Items that have been changed, fixed, or repaired by Luxeviibe
Items that are on clearance or for sale
Claims for Warranty
To file a warranty claim, please email us at contact@Luxeviibe.shop with:
Number of the order
What the defect looks like
Photos that clearly show the problem
Our team will look over your claim and get back to you within five business days.
Choices for resolution
If your claim is approved, Luxeviibe may do any of the following:
Fix the broken item (if you can)
Get a new item that is the same or similar to the one you have.
Follow our Return and Refund Policy and give a refund.
Limitation of Liability
The warranty only covers the original price of the item. Luxeviibe is not responsible for any damages that are not direct, incidental, or consequential.